Privacy Policy
Arichali Bazaar is committed to protecting your privacy and ensuring the security of your personal information.
1. Introduction
Welcome to Arichali Bazaar ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
This policy applies to all users of our e-commerce platform and is designed to comply with the Digital Personal Data Protection Act, 2023, and other applicable Indian data protection laws. By using our services, you consent to the data practices described in this policy.
Your privacy is important to us. We only collect information that is necessary to provide you with excellent service and improve your shopping experience.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Date of birth and gender (optional)
- Payment information (processed securely through payment gateways)
- Account credentials and preferences
Transactional Information
- Purchase history and order details
- Product reviews and ratings
- Customer service interactions
- Return and refund requests
- Wishlist and cart information
Technical Information
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Website usage patterns and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
Order Processing & Fulfillment
- Process and fulfill your orders
- Arrange delivery and shipping
- Handle returns and refunds
- Send order confirmations and updates
Customer Support
- Respond to inquiries and complaints
- Provide technical support
- Resolve disputes and issues
- Improve service quality
Marketing & Communication
- Send promotional offers and newsletters
- Personalize product recommendations
- Conduct market research and surveys
- Inform about new products and services
Legal & Security
- Comply with legal obligations
- Prevent fraud and security threats
- Enforce terms and conditions
- Protect our rights and interests
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers & Partners
Delivery partners, payment processors, logistics companies, and technology service providers who help us operate our business.
Legal Requirements
When required by law, court orders, or government authorities, or to protect our legal rights and interests.
Business Transfers
In connection with mergers, acquisitions, or sale of business assets, subject to confidentiality agreements.
5. Data Security
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
Operational Safeguards
- Employee training on data protection
- Limited access on need-to-know basis
- Regular backup and recovery procedures
- Incident response protocols
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your account credentials confidential.
6. Your Rights & Choices
Under the Digital Personal Data Protection Act, 2023, and other applicable laws, you have the following rights:
Access & Portability
Request access to your personal data and receive it in a portable format.
Correction & Update
Update or correct inaccurate personal information in your account.
Deletion & Erasure
Request deletion of your personal data, subject to legal requirements.
Marketing Opt-out
Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content:
Essential Cookies
Required for basic website functionality, shopping cart, and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver personalized advertisements and track campaign effectiveness.
You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will post the updated policy on our website with a new "Last Updated" date
- For significant changes, we will notify you via email or prominent website notice
- We encourage you to review this policy periodically
- Continued use of our services after changes constitutes acceptance of the updated policy
Stay Informed: We recommend bookmarking this page and checking it regularly for updates to ensure you're aware of how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
privacy@arichalibazaar.com
Phone
+91 9508933512
Mailing Address
Arichali Bazaar
Madhpur, Deoghar Jharkhand
815353
India
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please call our customer support line.
This Privacy Policy is effective as of January 15, 2025.